Venues
Your team, your profile and your guests' consent.
- Is sharing guest contact information the same as mailing-list consent?No. Event contact sharing and a guest’s choice to join a venue mailing list are separate permissions.
- How do I organize guests with tags?Use tags on venue events to mark and filter facts your team needs for the event.
- How do guests join our venue’s mailing list?Enable the venue’s mailing-list offer; from the day of the event, guests can join from the Mailing lists page of their account.
- How do venue plans work?Venue plans are based on the number of concurrently active events and are arranged through Contact.
- How do I set up my venue’s defaults?Open the venue profile to set the place, appearance and wording new events start with.
- How do I invite someone to my venue team?Invite them by email from the venue’s organization settings and choose their role carefully.
- How do I hand a venue event to its host?A coordinator uses Make them the host under Hosts in the event’s settings. After that, the host or a co-host can only give it back.
Also useful
- How do I change how my pages look?Open Account, then Settings, then Appearance. Light or dark is set for each device. The band and the color follow your account, and your invitations keep their own colors.
- How do I get help from a person?Use Contact for a product problem; ask your host about arrangements for their event.
- How do I delete my account?Use Delete account at the foot of Account → Settings and review the consequences before confirming.
- How do I set or reset my password?Set a password from Account. If you have one and cannot remember it, use Forgot it? beside Password on the sign-in page.
- Can I sign in with Google or Apple?Yes. Choose Continue with Google, or Continue with Apple on the web and on iPhone and iPad, and you will not need a code from your email.
- Can I sign up with a password instead of an emailed code?Yes. Choose Choose a password instead when you sign up. You can start your event straight away, and confirm your email with a code before you publish or invite anyone.
- Can I sign in by text instead of email?Sometimes. On an invitation where your host gave us your mobile number, or with a number you added to your account, choose Sign in by text and enter the code we text you.
- My sign-in code has not arrived. What should I do?Check the email address and spam folder, then request a fresh sign-in email if needed.
- How do I keep track of new responses and guest activity?Use the event’s activity and the notification bell to see what has changed.
- How do I turn the song requests into an Apple Music playlist?Export the list as a CSV from Songs, then import that file into Apple Music with a playlist transfer service, or add the songs yourself from their Apple Music links.
- Can I put my party on an Apple TV?Yes, with the Cut the Cake app for Apple TV. Turn on the Projector, then type the display code from the Projector tab on the TV.
- Should I archive, unpublish or delete my event?Archive to keep a readable record, unpublish to take the guest page offline, or delete to move the event to the recycle bin.
- How do I run awards at my event?Turn on Awards in Manage → Features and name an award or two. Guests nominate and vote from the start of the party, and you reveal each winner from the Awards tab.
- How do I run the photo booth and show pictures on a screen?Photo booth and Projector are two features in Manage → Features. Booth runs on a tablet or in a browser with a webcam; Projector puts the party on a TV, with or without photos.
- How do I change the cover, colors and fonts?Open Design → Look and adjust the invitation’s appearance beside the preview.
- How do I add a co-host or give support access?Open your event’s settings (Settings at the top of its Overview, or Manage → Hosts & privacy in an app version before 1.3) and choose the kind of access you intend to grant.
- How do I create and publish an event?Start an event, complete its basics, then publish it when the guest page is ready.
- How do I write the guest pages in my own words?Turn on Custom wording in Manage → Features, then open Change the wording at the foot of Design → Details.
- Where do I change the event design or manage guests?Use Design for the invitation and guest experience, and Manage for guests and running the event.
- How do I download my event?Open Download this event in your event’s settings and press Create export.
- How do I change the sender name or let guests reply to me?Open Settings on Messaging for the sender name and what happens when a guest hits Reply. Your own notice emails are on your account’s Notifications tab.
- How do I change the date, time or venue?Edit the event in Design → Basics and tell guests about any important change.
- How do I turn features on or off?Open Manage → Features. Every card opens one sheet with the feature's switch and its rules.
- How do I set a guest limit or RSVP deadline?Open the RSVP sheet from Manage → Features. Set a Guest limit, and Answer by to stop replies on a date.
- Can guests see who else is coming?Turn on Allow guests to see who’s coming in the Guests tab’s settings if you want attending guests to see the list.
- How do I import my guest list?Press Add guests on Manage → Guests, choose From a spreadsheet and choose your file: an .xlsx from Excel, Numbers or Google Sheets, or a CSV. The file is checked before anything is added, and households already on your list can be updated from it.
- What do the Insights numbers mean?Insights shows your event's numbers and charts, arranged for the moment it's in, with a link from each to where you act on it.
- How do I add guests and send invitations?Press Add guests on Manage → Guests (Manage → Invite in an app version before 1.3), then send their invitations separately.
- How do I invite some guests to join later?Turn on Some guests join later in Manage → Features, choose when they arrive, then put each guest in their group on your guest list.
- How do I review or change a guest’s response?Open Manage → Guests and select the guest you want to review.
- How do I collect meal choices?Turn on the Menu in Manage → Features, add your dishes on the Menu tab, and check the RSVP form.
- A guest did not receive an invitation. What should I check?Check their address, sending status and spam folder before sending again.
- How do I review guest photographs and guestbook entries?Use the Photos and Guestbook tabs to review contributions and hide or remove items.
- How do I prepare and print nametags?Enable Nametags, see who has made one, remind the rest, then print.
- How do I make my invitation open like an envelope?Turn on the Opening in Manage → Features, or at the top of Design → Look. Guests meet your invitation sealed (a lined envelope, a pocketfold, a postcard, a scroll and more) and press the seal to open it.
- How do I let guests bring a plus-one?Open the RSVP sheet from Manage → Features and set People per invitation: 2 for a plus-one, 1 for nobody extra.
- How do I set up a potluck?Turn on Potluck in Manage → Features. Guests say what they are bringing; turn on Ask for specific dishes to list what you need.
- How do I remind guests who haven't answered?Three days after your invitations go out, your Overview offers Nudge who hasn't answered, a reminder already written for them. To keep reminding them on a schedule, send a repeating email that stops for each guest once they answer.
- How do I restore something I deleted?Open the relevant recycle bin and restore it within the 30-day retention window.
- Can I use tickets or hold an event without RSVPs?Switch off Ask guests to RSVP in Design → Details, or switch RSVP off in its sheet on Manage → Features, so guests just come. A ticket link beside the RSVP is in the same sheet.
- How do I change what the RSVP form asks?Each question belongs to a feature's sheet: the RSVP's in its sheet on Manage → Features, and the Menu's and the Guest map's beside the form in Design → Details once they are on.
- How do I manage scheduled and automatic emails?Scheduled messages are the Scheduled chip in Manage → Messaging; the reminder, the thank-you and the emails sent for you are in Messaging's Settings.
- How do I make a seating plan?Turn on Seating in Manage → Features, then create tables and seat guests on the Seating tab.
- How do I send guests an update?Open Manage → Messaging and press New message: write it, choose its guests, then send or schedule it on the last step.
- How do I share the guest page?Press Share at the top of your event for the guest page's address, then publish so guests can open it.
- How do I limit how many songs each guest requests?Open the Songs sheet from Manage → Features and set Songs per guest, from 1 to 50.
- How do I show guests the weather forecast?Turn on Weather in Manage → Features. Guests see the forecast for the hours of the party, starting ten days before.
- How do I control who can see and answer my invitation?Use Who can come in your event’s settings, and review the separate option to hide the invitation.
- How do I share the venue’s wifi with guests?Open Manage → Features, press Turn on on the Wifi card and enter the network. Its sheet also prints a sign with a QR code.
- How do I add information and change the words guests see?Add your own sections in Design → Details. To rewrite the built-in pages, turn on Custom wording and use Change the wording.
Still stuck? Contact us and a person will answer.