The short version
Cut the Cake texts a guest about an event only when that guest asked for texts on the event’s RSVP form or on their account page. Every message names Cut the Cake and the event. Reply STOP at any time to stop them. We never sell or rent phone numbers.
If you add a mobile number to your account for sign-in codes, we also text you a one-time sign-in code each time you ask for one. Those codes are sent for us by Twilio Verify, from Twilio’s own number.
If a host put your mobile number on their guest list, you can ask on that invitation’s sign-in screen for a one-time code by text, which opens that one invitation. Those codes are also sent for us by Twilio Verify, from Twilio’s own number, and only when you ask.
What messages we send
- Confirmations. Your RSVP answer, including updates to that answer. Your first text also confirms text signup.
- Reminders. A few messages before the event.
- Host messages. A notice linking to a message your host sent about the event, including changes to its details.
- A thank-you. An optional message after the event.
We do not send marketing messages, and a host cannot use Cut the Cake to text anybody who has not asked for texts about their event. A number a host adds to a guest list is never texted.
How consent works
When a host asks guests for a mobile number, the RSVP form shows the box below. A guest can also turn texts on for that event later from their account page, where the same box and the same words appear. It is never checked in advance, texts are sent only once a guest checks it, and leaving it unchecked does not affect the RSVP. Consent covers that one event.
A guest who checks the box and sends their RSVP receives this confirmation once, as their first message about the event:
Cut the Cake: You're coming to Harvest Supper at the Orchard (Sat Sep 18, 5:30pm). You're signed up for event texts. Message frequency varies. Msg & data rates may apply. https://cake.red/k7m2pqxv Reply STOP to opt out. HELP for help.
Message frequency
Message frequency varies with your RSVP answers and your host’s updates. Messages may arrive before or after the event, and cover only that event. If you opted in under our earlier five-message wording, that limit stays in place unless you accept the updated consent.
Stopping messages
- Reply STOP (or CANCEL, END, QUIT, STOPALL, UNSUBSCRIBE, OPTOUT or REVOKE) to any message to stop all further texts. We send one confirmation that you have been unsubscribed, and nothing after it.
- Reply HELP or INFO for information about the messages and how to reach us.
- Reply START to receive messages again.
- You can also ask us to remove your number through our contact form.
Opting out of texts does not cancel your RSVP, and you will still be able to view the invitation by link.
Sign-in codes
If you add a mobile number to your Cut the Cake account, you can ask for your sign-in code by text instead of waiting for the email.
How you opt in. On your account page, under “Phone for sign-in codes”, you enter your mobile number and check the box below. It is never checked in advance. We then text a code to that number, and the number is used only once you enter that code on the page.
How you ask. On a sign-in screen, choose “Sign in by text”, enter your account’s email address and that number, and choose “Text me a code”.
What we send. One text with a one-time code each time you ask, and nothing else: no event updates and nothing promotional. These texts are sent for us by Twilio Verify, our text provider’s verification service, from its own number rather than the number our event texts come from. A number added for sign-in codes is used for nothing else and is never shown to a host, and a number a host entered for you is never sent a code that signs in to your account.
How often. Only when you ask, and no more than 5 sign-in codes a day. Message and data rates may apply.
How to stop. Remove the number from your account page and no more codes are sent to it. Or reply STOP to a sign-in code: Twilio stops sending you codes, and replying START to that number turns them back on. Reply HELP for help. If you have replied STOP to our event texts, we don’t send sign-in codes to that number either. You can always sign in with the emailed link or code instead.
Codes for one invitation
If a host put your mobile number on the guest list for their invitation, you can open that invitation with a code by text instead of an email.
How you ask. On the invitation’s sign-in screen, choose “Sign in by text”, enter that number, and choose “Text me a code”. A host adding your number sends you nothing: a code is texted only when you ask for one, and only to a number the host listed on that invitation.
What we send. One text with a one-time code each time you ask, and nothing else. The code opens that one invitation and no account. These texts are sent for us by Twilio Verify, from its own number rather than the number our event texts come from.
How often. Only when you ask, and no more than 3 codes a day to one number. Message and data rates may apply.
How to stop. Reply STOP to a code: Twilio stops sending you codes, and replying START to that number turns them back on. Reply HELP for help. If you have replied STOP to our event texts, we don’t send these codes to that number either. You can always open the invitation with the emailed link or code instead.
Costs
Message and data rates may apply. Cut the Cake does not charge guests for text messages, but your mobile carrier may. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed on every network or device.
Your number
We use phone numbers to deliver the messages described above and for nothing else. We do not sell, rent, or share phone numbers with third parties for their own marketing. We share numbers with our messaging provider solely to deliver your messages. Mobile numbers and text-message opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. See our privacy policy for the full picture.
Supported carriers
We support the major North American carriers. Carrier support can change without notice, and we cannot guarantee delivery on every network.
Questions
Send them through our contact form and a person will answer.