# How do I get help from a person?

Use Contact for a product problem; ask your host about arrangements for their event.

For a problem with the website or app, [contact us](https://cutthecake.co/contact). Describe what you were trying to do, what happened and which device you were using. Include the event link if it helps identify the problem.

Do not send passwords, sign-in codes or payment-card details.

For an event's address, timing, guest list or a late RSVP, ask the host directly. Product support does not make those decisions for them.

If support needs to inspect an event's contents, its host can grant temporary access from **Manage → Hosts & privacy**.

Source: https://cutthecake.co/help/account/contact
Updated: 2026-09-18